What You Can Expect From Us
Performance, Focus & Quality
Universal Gaskets has a sophisticated production management system specifically designed and featured to manage our production process. The system generates work orders that specify the materials to be used and how they are to be prepared, the tools and machines to be employed to make the product and the quality assurance checks that are required at various stages of the production process. Specific safety and environmental risks are also managed via work orders.
The work order system, in conjunction with our scheduling and supply chain management approach, has achieved extremely high on-time delivery performance (100% on-time delivery with most of our Customers) and a low defect rate (less than 50 parts per million).
All our systems are under constant review by all our staff to make them the best that they can be to ensure that we offer our customers a competitively priced quality product on or before the agreed delivery date.
Intellectual Property Rights
Universal Gaskets is serious about its own and our customers’ intellectual property rights. Digital information is kept on our secure server that has restricted access privileges. Hard copy drawings and other documents are kept in a locked storage area. Our works are covered by a 24×7 back to base security system. Each employee is required to sign a confidentiality agreement as part of their employment contract with us.
Customer specific tools; those designed and fabricated to meet our customers’ specific requirements, are not used for other customers wanting the same or similar parts.
Where we produce parts for an OEM, we are prepared to enter into arrangements whereby we only supply the after-market for spares through the OEM and we take these obligations seriously irrespective of the legal status of the arrangements.
Universal Gaskets relies on our suppliers to serve our customers and as such we respect our supplier relationships. To ensure we get the best of service in terms on price and delivery we pay all our accounts at the end of the month after delivery. We do not expect our suppliers to act as our bank however we do expect them to assist us support and serve our customers by giving us the their best price and delivering goods and services on time.
We take a broad view of privacy as part of our professional approach. All personal information is treated as confidential and shall not be disclosed to any third party unless we have been directed or have permission to do so.
All supplier prices and quotations are treated as confidential and shall not be disclosed to any third party. Customers’ prices and arrangements are treated similarly.
When you look at the web site of Universal Gaskets, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:
- your server address
- your top level domain name (for example .com, .gov, .au, .uk etc)
- the pages you accessed and documents downloaded
- the previous site you have visited
- the type of browser you are using.
Universal Gaskets will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency may exercise its legal authority to inspect our Internet Service Provider’s logs.
Universal Gaskets will only record your e-mail address if you send us a message. Your e-mail address will only be used or disclosed for the purpose for which you have provided it and it will not be added to a mailing list or used or disclosed for any other purpose.